Privacy Policy

handmade toys is committed to protecting the privacy of visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our services. By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Name
• Shipping Address
• Billing Address
• Email address
• Phone number
• Payment information (processed securely by third-party payment providers)

Usage Data: We may also collect information about how our service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Collection Methods: We collect information you provide directly to us when you place an order, create an account, subscribe to a newsletter, respond to a survey, fill out a form, or contact us. We also collect information automatically as you navigate through our site, which may include Usage Data collected through cookies and other tracking technologies.

Use of Your Information

handmade toys uses the collected data for various purposes:

• To provide and maintain our service
• To process and fulfill your orders, including managing payments, shipping, and delivery
• To manage your account and provide customer support
• To communicate with you, including responding to inquiries and providing updates regarding your orders or our service
• To send you marketing and promotional communications, in accordance with your preferences
• To improve our service, products, and user experience
• To monitor the usage of our service
• To detect, prevent and address technical issues
• For internal business purposes such as data analysis, identifying usage trends, and evaluating the effectiveness of promotional campaigns
• To comply with legal obligations and enforce our terms

Legal Basis for Processing Personal Data (Under GDPR)

If you are from the European Economic Area, our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you (e.g., processing and shipping your order)
• You have given us permission to do so (e.g., for marketing communications)
• The processing is in our legitimate interests and is not overridden by your rights
• To comply with the law

Disclosure of Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include payment processors and shipping carriers.
• Business Transfers: If handmade toys is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of handmade toys
  • Prevent or investigate possible wrongdoing in connection with the service
  • Protect the personal safety of users of the service or the public
  • Protect against legal liability

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights (Under GDPR)

If you are a resident of the European Economic Area, you have certain data protection rights. handmade toys aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where handmade toys relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of Cookies We Use:

• Session Cookies: We use these cookies to operate our service.
• Preference Cookies: We use these cookies to remember your preferences and various settings.
• Security Cookies: We use these cookies for security purposes.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by mail at:

handmade toys
Shakuntla Building
Nehru Place
New Delhi - 110019